VEGGIE MEMBER HANDBOOK

I. SHARE MEMBERSHIP AND RISK

This season, you will join our family in the risk of farming. You’ll be with us through the ups and downs, the bounty and loss of what our Wisconsin climate and soils can produce. We can’t control the weather. Your share may have less (or more!) of what you are expecting. Through diversity, good planning, and customization, it is our aim that your box will be full of beautiful vegetables each delivery.

Amidst the COVID-19 outbreak, we plan to take extra care in making sure we reduce potential transmission vectors.

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II. CUSTOMIZING YOUR SHARE & OTHER RESPONSIBILITIES

As the farmers, it is our responsibility to grow, pack, and deliver food to you with open communication. Members have responsibilities too. To make sure everyone gets their share each week, we ask that you follow the simple, yet critical directions we offer.

Basic member responsibilities:

  1. Read communications from the farm.
  2. Know where and when to pick-up your CSA share. Out of respect for both your farmers and other members, make sure anyone picking up your box on your behalf knows what to do as well.  The farm will not issue credit or refunds for unclaimed or forgotten boxes.
  3. Please wear a mask when you are at our pick-up sites.
  4. Allow for extra time at pick up, as we will ask only one member at a time to be in pick up area in order to maintain social distancing.
  5. Take only the box labelled with your name.
  6. For COVID-19, we will be putting a bag inside your box that you just pull out and take back to your car or office. We ask that you do not do any food transferring at the site.
  7. Please be mindful that we can’t control the growing conditions. The quantity and quality of the produce you receive may be more or less than expected.

Customizing Your Share: 

The option to customize is available to all members  but not required. If you do not wish to customize, then we will pack and deliver the pre-filled/default share to you. 

If you’d like to customize, here’s how:

** Please note it is best to first attempt this on a desktop computer.**  Once you are familiar with how it works you can use your smart phone, but know that sometimes it’s a little more glitchy on smart phones.

Step 1. Each Friday, you will receive an email from the farm that tells you what will be in the pre-filled share the following Wednesday.  If you want the share as is, you don’t have to do a thing.
Step 2. If you’d like to customize, you’ll click the link in the email that will take you to our online store and login. Generally, you should only ever have to log in once on each device, as the browser should remember you in future. Works on smart phones too.
Step 3. Once in the store, you should see your name in the upper right corner. And next to that your cart with all the items that we are planning to put in your share. It will list the number of items in the box and will state that you have 0 credits remaining.
Step 4. You can now begin to customize.  To take something out of your cart, use the the minus sign. To increase an item use the plus sign. To add an item that’s not in the box but is available in the online store, use the plus/minus buttons under the item.
Step 5. Understand your credits. Each box will have a certain number of credits each week (typically fewer credits in the early part of the season, more credits as the heat loving crops come in). Let’s say your first box has 25 credits worth of food in it. So as you make changes and substitutions, you want to try and keep at 25 credits. You may purchase additional items(aka go over 25 credits), but unused credits DO NOT rollover into future deliveries. Extra credits chosen will be charged to your credit card; each credit is charged as $1. Once your credit card is on file, you won’t have to re-enter it on future orders. Play around with the system a bit and look at your cart to see how adding and subtracting items looks.
Step 6. Understand inventory.  If an item’s plus sign is greyed out, that means there is no more inventory available of that item. The sooner you make your choices, the more options will be available.
Step 7. To finalize your box order, click check out at the bottom of your cart. Then you need to click “place order” on the next page. You’ll see a black and white confirmation page once you’ve completed these steps. If you don’t click “place order”, the order won’t go through.
Step 8. If you make a mistake on your order, you can go back and edit it. You have to re-do the entire order and place it again.
Step 9. You have until Sunday afternoon at 4pm to customize your share box. After that, you will be unable to make any changes. This gives the farm the time it needs to plan and prep for the needed harvests on Monday and Tuesday. If you need to change your email on file to one that works best for this Fri-Sun window, you can do so on your account: https://csa.farmigo.com/account/crossroadscommunityfarm

 

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III. EGG SHARE INSTRUCTIONS

Eggs are available as an add-on share.

PLEASE – ONLY take eggs if you have ordered them AND you see them listed at the top of your pack sheet.

Eggs will be in a cooler, placed under or near the table. Simply take the number of dozens ordered, as indicated on your order sheet. ** Please note, there will be NO check sheets this year, as to limit COVID-19 transmission via pens. Egg dozens will not be labelled with individual names.

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IV. REGS VS. EOS AND DELIVERY DATES

***All CSA box deliveries are on WEDNESDAYS. Except for the week of Thanksgiving. That delivery will most likely be on Tuesday. We are working to firm that with all sites.**

Regular Members (REGs) Pick up Dates:

Each Wednesday starting 10/28/2020 thru 12/16/2020 for 8 total deliveries.

Everyother Members (EOs) Pick up Dates:

Everyother members are split into 2 groups: Group A & Group B. **You will receive a separate email with your group assignment. THIS MAY BE DIFFERENT THAN YOUR SUMMER ASSIGNMENT

Group A  members start pickup on 10/28/2020 and go every other week for 4 pickups through 12/9/2020

Group B members start pickup on 11/4/2020 and go every other week for 4 pickups through 12/16/2020

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V. TEXT MESSAGE REMINDERS

You can sign up to receive free text reminders for your CSA pick-up. We highly recommend this option, as shares not picked up within the specified site times are donated. An automated reminder text will be sent to you the Wednesday afternoon of your pick-ups.

For REG members, Click here to sign up

For Group A – EO members, Click here to sign up

For Group B – EO members, Click here to sign up

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VI. PICK-UP INSTRUCTIONS

  1. Please plan to wear a mask to pick up. 
  2. Wait at a 6 foot social distance until it is your turn to enter pickup area. We ask that only one member at a time be in the pickup area.
  3.  Locate your personal share. It will be labelled with your name with a pack sheet. There will be no check sheets this season.
  4. Pull share bag out of box.  The plastic boxes that the produce will be in MUST NOT leave the drop site at all. To facilitate quick and easy pickup during COVID-19, we will be lining each box with a plastic bag that you can pull out and take back to your car or office. Please do not transfer any food on site.
  5. If you ordered them, take eggs. It will be listed on your pack sheet.
  6. Neatly stack empty boxes and lids to keep site free of clutter.
  7. Unclaimed Boxes: Boxes unclaimed by specified pick-up times will be donated. The farm does NOT sweep sites for unclaimed shares. It is NOT the farm’s responsibility to get you a box you forgot to pick up. No credits or refunds will be issued for forgotten boxes.

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VII. OPTIONS IF I CAN’T PICK UP MY BOX

The farm does not redeliver boxes you forget to pick up. The farm does not issue credits or refunds for boxes you forget to pick up or for which you neglect to make special arrangements.

If you know ahead of time that you can’t pick up your share, there are additional options available to you. All special arrangements need to be set up by 9 am on the FRIDAY prior to your next pickup.

To make a request, please email the full request to the farm, including your membership name, the week you need to change and exactly how you’d like to change it.

Options:

#1:  FARM HOLD: You can have your box delivered at our farm, at 4144 County Road J in Cross Plains for you to pick up later in the week/weekend. To do this, you need to temporarily switch your pickup location to our farm (in the system as Farm on J) for the week. You can do this at your member account: https://csa.farmigo.com/account/crossroadscommunityfarm.

#2: MAKEUP BOX  You can ask to receive a makeup box at your pickup site. For REGs, this would give you two boxes in one week. For EOs, you can have it delivered on an off week, either at your site or at a nearby site that has weekly deliveries. Please note, a makeup box will not be exactly the same as what you missed, as availability is constantly changing. If you’d like to do this, email us and make sure your request includes the date you want your makeup box to be delivered.

#3:  FRIEND PICKUP You can have a friend or colleague pick it up for you. The farm does not need to be notified of this arrangement. But we do ask that you explain how pick-up works to them.   Problems and issues at the sites are almost always due to the friend pickup.

#4:  DONATE We will donate your share to a food pantry on your behalf.  To do this, please make us aware of your desire to donate ahead of time via email and we can do the rest.

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VIII. MEMBER RESOURCES (Farm Kitchen Lessons, Recipes, Newsletter, Facebook Group)

Every week, on the Tuesday prior to pickup, we’ll send you a newsletter, called the Crossroads Companion. In it, we will share farm stories, cooking tips, and about 6-9 recipes that are specifically chosen to help you use the contents of your box.

In addition to these weekly recipes, we have other ways to help you use your box.

  1. Farm Kitchen Lessons These are NEW this season. There are no new ones posted for the fall share, but the summer ones remain accessible.  This is a mini-course for new (and returning members) to help you best utilize your share. All lessons can be found at member portal on website and accessed at any time. A password will be emailed to you separately. Click here to access.
  2. Recipe Archive Crossroads has HUNDREDS of archived recipes(click here) on our website with a recipe search function that makes it easy to search recipes using one or multiple vegetables. Please make use of it to help use the items in your box!
  3. Storage Tips Our website also includes specific information on how to store and use all the vegetables we grow. Click here for storage tips.
  4. Facebook Group Each season we start a closed group for members only. The idea of this group is to use the community of members to help everyone learn how to use their vegetables.   Click here to join 2020 group!

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IX. MEMBER EVENTS

There are no member events scheduled for the fall 2020 season.

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X. SPECIFIC SITE HOURS AND DIRECTIONS

click on your site to jump down to your site information. (some sites that are not active due to covid are still listed here)

THE FARM ON  J

Site Address:

4144 County Road J, Cross Plains 53528

(though some web searches list it as County Highway J)

Site Hours:

Wednesdays 2 p.m. through Thursdays at 8 p.m.

You can pick up anytime in this window.

Directions to Site:

From Madison, take the beltline west to the Mineral Point Road exit. Turn left off the exit. Travel about 6.5 miles on Mineral Point Road until you reach a stop sign. This is Pine Bluff, where Mineral Point intersects with County Road P. Take a left on P. Take P for about 1 mile, and then turn left on County Road J. It is the third house from the corner, and the only house with blue farm buildings.

On-site Directions: There are two blue buildings on our farm. When you pull in you will see a larger blue barn on your right. Straight ahead of you is the blue pack shed – a lower building. Your share can be found in the blue pack shed. Walk through the regular white door on the left of the building. Veggie share boxes will be stacked in Cooler N and they will stay there through Thursday pickup times.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

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EPIC

Site Address:

Voyager Loading Dock, Epic Campus Verona

Site Hours:

Wednesdays from 3 to 10 p.m.

Directions to Site:

The site is on the G1 level of Voyager Hall just a few steps from the loading dock.  Walk up the ramp into the dock area and into the corridor,  look for a double set of elevators, the CSA boxes will be to the left of the elevators just through a large overhead door. If you are coming from the 1st floor of Voyager Hall, look for the elevators near Mir Commons, across from a Cyber Café near Reception.  Take either of these elevators down to G1R, turn right as you exit and turn right again.   The exact location is Voyager Hall Room G-1305.

On-site Directions:

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Shares not picked up by 10 pm Wednesday will be donated. While sometimes unclaimed shares may still be left at the site Thursday morning, you should not expect them to be there, nor can the farm guarantee the safety or quality of your vegetables should they still be there.

If you know you will not be able to pick up your box, please work with the farm ahead of time to make special arrangements.

We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 608-663-9879 (cell).

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VERONA

Site Address:

912 Glenwood Drive, Verona 53593

Site Hours:

Wednesdays from 4 to 7 p.m.

Directions to Site:

from Nine Mound Road, turn onto Meister Drive.  Then turn left on Wynwood Dr., then right onto Glenwood Dr.

from W Verona Ave. (heading toward Epic), turn right onto Westridge Parkway. Go about a half mile and turn left onto Glenwood Dr.

On-site Directions: The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

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FITCHBURG

Site Address:

5733 Rosslare Lane, Fitchburg 53711

Site Hours:

Wednesdays from 4 to 7 p.m.

Directions to Site:

This site is in the Highlands of Seminole Neighborhood, just off McKee Road.From Fish Hatchery heading South, take a right on McKee Rd. Take a right on Longford Terrance. Then take your next right on on Edenberry St. This street will deadend into Rosslare. Take a left on Rosslare. The house will be on your right side.

From Verona Road heading away from Madison, take a left on McKee Road/PD. Go past Seminole Highway, and then take a left on Longford Terrace. Then take your next right on on Edenberry St. This street will deadend into Rosslare. Take a left on Rosslare. The house will be on your right side.

On-site Directions: The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

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DUDGEON

Site Address:

2318 Keyes Ave. (though garage actually fronts on Commonwealth Ave.)

Site Hours:

Wednesdays from 4 to 7 p.m.

Directions to Site:

from Monroe St. heading towards campus: Turn left on Commonwealth Ave. At split you can either go right onto Keyes and park in front of the home (there is a sidewalk that walks around to the back where the garage is) OR you can stay on Commonwealth after the split and park right by the garage. The garage is a 3-car white garage, and it is the only garage on the block (on Commonwealth between Keyes and Leonard Street).

from Monroe St. heading away from campus: Turn right on Edgewood Ave. and then left on Keyes. You can either stay on Keyes and park in front of the home (there is a sidewalk that walks around to the back where the garage is) OR you can turn right on Leonard and left onto Commonwealth and park right by the garage. The garage is a 3-car white garage, and it is the only garage on the block (on Commonwealth between Keyes and Leonard Street).

On-site Directions:

The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

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KEATING TERRACE

Site Address:

4603 Keating Terrace, Madison 53711

Site Hours:

Wednesdays from 4 p.m. to 7 p.m.

Directions to Site:

From Mineral Point westbound: Turn left on S. Midvale Blvd. Take the 2nd right onto Keating Terrace. The house is on your left side, just after the intersection of Woodside Terrace. From Mineral Point eastbound: Turn right onto S. Segoe Road. Take your first left on Keating Terrace. the house will be on your right side after about 3 blocks.

On-site Directions:

The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

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OAKCREST AVE.

Site Address:

305 Oakcrest Avenue, Madison 53705

Site Hours:

Wednesdays from 4 to 7 p.m.

Directions to Site:

If you are coming from the Middleton area, go east on University Avenue until you reach Whitney Way. Take a Right on Whitney way. Then turn right on Old Middleton Rd. Then take a left on Merrill Crest Rd. Then take a right on Frosty Lane. Frosty Lane turns into Oakcrest. Look for a white brick ranch house, on the left. Alternatively, from westbound Mineral Point, turn right onto Whitney Way. Then turn left onto Regent. Then turn right onto the 1st Kenosha. (weird, I know but it will make sense). At the end of the block it automatically turns into Oak Crest Ave. It will be the fourth house on the right side.

On-site Directions:

The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

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STRATFORD CT.

Site Address:

1340 Stratford Court, Middleton 53562

Site Hours:

Wednesdays from 4 to 7:00 p.m.

Directions to Site:

From Old Sauk Rd going West, turn Right on High Point Rd. Follow High Pt. for about 1 mile. Stratford Ct. will be on your left. Turn left and follow the road to the cul-de-sac. Address is 1340. Alternatively, from Greenway Blvd going east, turn right onto High Point Rd. Go about 1 mile and turn right onto Stratford Ct. The house is at the end of the cul-desac.

On-site Directions:

The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

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PIONEER ROAD

Site Address:

3828 Pioneer Road, Verona 53593

Site Hours:

Wednesdays 4 p.m. to 9 p.m.

Directions to Site:

From the westbound beltline, take the Mineral Point Road exit. Turn left off the exit (going west). Travel three miles. Pioneer Road is the first road after the large Blackhawk Church. If you come to the Kwik Trip, you just missed it. Turn right on Pioneer Road. Take the first driveway on your right. Alternatively, you can take Old Sauk Road westbound and turn left on Pioneer Road. The farm will be on your left after about 1/2 mile.

On-site Directions:

There are several buildings on the farm property. When you pull in the farm, take the left fork. Follow it straight in between two red buildings. Then turn left onto the cement parking pad and follow that until just before the pad ends. You’ll be facing a corner where two sheds come together. Youll be picking up your box in the walk-in cooler, which is in this corner. The cooler is silver with an enormous number 3 painted on the door. There is a light in the cooler on the left when you walk in. Boxes will be to your left. Please make sure to fully close the cooler when you are done.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

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CUNA

Site Address:

Cuna Mutual, 5910 Loading Dock

Site Hours:

Wednesdays from 4 p.m. to 7 p.m.

On-site Directions:

CSA boxes will be stacked just inside the 5910 Loading Dock.  You can access this from either inside or outside the building. A separate email with visual instructions will be sent separately.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Due to food safety regulations, shares unclaimed after 7pm will be divided up amongst on-site staff or donated to the Lussier Center.

If you have any other questions, please feel free to call Cassie from the farm: 663-9879 (cell).

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CITY CENTER WEST

Site Address:

City Center West loading dock

Site Hours:

Wednesday from 3 p.m. to 7 p.m.

Directions to Site:

The site is on the 1st floor of the South Tower. Enter the parking garage through the doors adjacent to the Blue Plate Café. Once in the parking garage, walk diagonally to your left to the Shipping and Receiving door that has the Exit sign above it.

On-site Directions:

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

If you have any other questions, please feel free to call Cassie from the farm: 663-9879 (cell).

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SLIPSTREAM

Site Address:

Slipstream loading dock

Site Hours:

Wednesday from 3:45 p.m. to 5:30 p.m.

Directions to Site:

Shares will be stacked in the back hallway next to the loading dock.

On-site Directions:

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

If you have any other questions, please feel free to call Cassie from the farm: 663-9879 (cell).

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JOURNEY 

Site Address:

Woods End Building 37, Journey Mental Health Campus

Site Hours:

Wednesday from 3:30 p.m. to 5:30 p.m.

Directions to Site:

Shares will be stacked inside main entrance to 37 Woods End Building

On-site Directions:

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Please stack empty boxes neatly to keep the site free of clutter.

Unclaimed shares will be donated.

If you have any other questions, please feel free to call Cassie from the farm: 663-9879 (cell).

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ATTIC ANGEL

Site Address:

Attic Angel Association Building – 640 Junction Road

Site Hours:

Wednesday from 4:00 p.m. to 6:30 p.m.

Directions to Site:

Pull into employee parking lot from Junction Road, turn right, and enter small building. Use entrance facing employee parking lot.

On-site Directions:

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

If you have any other questions, please feel free to call Cassie from the farm: 663-9879 (cell).

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MT. HOREB

Site Address:

120 N. 2nd St, Mt. Horeb

Site Hours:

Wednesday from 4:00 p.m. to 7:00 p.m.

Directions to Site:

Turn onto 2nd street off of Main St. The home is very near the water tower and old school house.

On-site Directions:

The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box. Stack empty boxes & lids neatly at the site.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

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STARRGRASS – COVID Temporary Site #1

Site Address:

7813 Starrgrass Drive, Madison, WI 53719

Site Hours:

Wednesday from 4:00 p.m. to 6:00 p.m.

Directions to Site:

From South High Point Road, turn West onto Starrgrass Drive. 3rd house on the left.

On-site Directions:

The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box. Stack empty boxes & lids neatly at the site.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879 (Cassie’s cell).

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KESWICK (temp COVID site #2)

Site Address:

3144 Keswick Dr., Madison, WI 53719

Site Hours:

Wednesday from 4:00 p.m. to 6:00 p.m.

Directions to Site:

from McKee Road, turn South of Maple Grove Drive. Turn left on Westin Drive, then take first left onto Keswick Drive. 3rd house on left.

On-site Directions:

The boxes will be in the garage.

Please wear a mask when you pick up your box.

Please practice social distancing.

Only one person at a time in pick up area.

Please remove share bag from box. Stack empty boxes & lids neatly at the site.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879 (Cassie’s cell).

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Handbook
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Handbook
Handbook
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