MEMBER HANDBOOK 2025

Contents:

I. Share Membership and Risk

II. Customizing Your Share & Other Responsibilities

III. REGs vs. EOs and Delivery Dates

IV. Egg Share Instructions

V. Pickup Reminders

VI. Pick-Up Instructions

VII. Options If I Can’t Pick Up My Box

VIII.Member Resources (Recipes, Newsletter, Farm Kitchen Lessons)

IX. Member Events

X. Specific Site Hours and Directions

I. SHARE MEMBERSHIP AND RISK

This summer, you will join our family in the risk of farming. Our crops and your veggie options will reflect the ups and downs, the bounty and loss of what our Wisconsin climate and soils can produce. We can’t control the weather. Your share may have less (or more!) of what you are expecting. Through diversity, good planning, and customization, it is our aim that your box will be full of beautiful vegetables each delivery.

II. CUSTOMIZING YOUR SHARE & OTHER RESPONSIBILITIES

As the farmers, it is our responsibility to grow, pack, and deliver food to you with open communication. Members have responsibilities too. To make sure everyone gets their share each week, we ask that you follow the simple, yet critical directions we offer.

Basic member responsibilities:

Read communications from the farm.
Know where and when to pick-up your veggie share. Out of respect for both your farmers and other members, make sure anyone picking up your box on your behalf knows what to do as well. The farm will not issue credit or refunds for unclaimed or forgotten boxes.
Please follow current county masking guidelines.
Take only the box labelled with your name.
Please be mindful that we can’t control the growing conditions. The quantity and quality of the produce you receive may be more or less than expected.

Customizing Your Share:

The option to customize is available to all members but not required. If you do not wish to customize, then we will pack and deliver the pre-filled/default share to you.

If you’d like to customize, here’s how:

** Please note it is best to first attempt this on a desktop computer.** Once you are familiar with how it works you can use your smart phone, but know that sometimes it’s a little more glitchy on smart phones.

Step 1. Each Friday, you will receive an email from the farm that tells you what will be in the pre-filled share the following Wednesday. If you want the share as is, you don’t have to do a thing.

Step 2. If you’d like to customize, you’ll click the link in the email that will take you to our online store and login. Generally, you should only ever have to log in once on each device, as the browser should remember you in future. Works on smart phones too.

Step 3. Once in the store, you should see your name in the upper right corner. And next to that your cart with all the items that we are planning to put in your share. It will list the number of items in the box and will state that you have 0 credits remaining.

Step 4. You can now begin to customize. To take something out of your cart, use the the minus sign. To increase an item use the plus sign. To add an item that’s not in the box but is available in the online store, use the plus/minus buttons under the item.

Step 5. Understand your credits. Each box will have a certain number of credits each week (typically fewer credits in the early part of the season, more credits as the heat loving crops come in). Let’s say your first box has 40 credits worth of food in it. So as you make changes and substitutions, you want to try and keep at 40 credits. You may purchase additional items(aka go over 40 credits), but unused credits DO NOT rollover into future deliveries. Extra credits chosen will be charged to your credit card; each credit is charged as $1. Once your credit card is on file, you won’t have to re-enter it on future orders. Play around with the system a bit and look at your cart to see how adding and subtracting items looks.

Step 6. Understand inventory. If an item’s plus sign is greyed out, that means there is no more inventory available of that item. The sooner you make your choices, the more options will be available.

Step 7. To finalize your box order, click check out at the bottom of your cart. Then you need to click “place order” on the next page. You’ll see a black and white confirmation page once you’ve completed these steps. If you don’t click “place order”, the order won’t go through.

Step 8. If you make a mistake on your order, you can go back and edit it. You have to re-do the entire order and place it again.

Step 9. You have until Sunday afternoon at 4pm to customize your share box. After that, you will be unable to make any changes. This gives the farm the time it needs to plan and prep for the needed harvests on Monday and Tuesday. If you need to change your email on file to one that works best for this Fri-Sun window, you can do so on your account: https://csa.farmigo.com/account/crossroadscommunityfarm

III. EGG SHARE INSTRUCTIONS

Eggs are available as an add-on share.

PLEASE – ONLY take eggs if you have ordered them AND you see them listed at the top of your pack sheet.

Eggs will be in a cooler, placed under or near the table. Simply take the number of dozens ordered, as indicated on your order sheet. Egg dozens will not be labelled with individual names.

IV. REGS VS. EOS AND DELIVERY DATES

All veggie box deliveries are on WEDNESDAYS.

Regular Members (REGs) Pick up Dates:

Each Wednesday starting 06/11/25 thru 10/22/25 for 20 total deliveries.

Everyother Members (EOs) Pick up Dates:

Everyother members are split into 2 groups: Group A & Group B. **You will receive a separate email with your group assignment. All pickups are on Wednesday

Group A members start pickup on 06/11/25 and go every other week for 10 pickups through 10/15/25

Group B members start pickup on 06/18/25 and go every other week for 10 pickups through 10/22/25

V. PICK-UP REMINDERS

We highly recommend you set Wednesday pm cell phone reminders for yourself to pick up your share on your delivery day. Why? Because shares not picked up within the specified site times are donated.

Here’s an easy way to do so on an iPhone using the included reminders app. (If you don’t see it, you can download from the app store). I just use Siri and say, “Remind me every Wednesday at 2pm to pick up my veggie share.” Alternatively, you can set it this way, click here!

For Android users CLICK HERE

VI. PICK-UP INSTRUCTIONS

Locate your personal share. It will be labelled with your name with a pack sheet. There will be no check sheets this season.
Unpack your veggies into your own bag or box. Many folks bring two bags to make unpacking quick – light things in one; heavy in other. The plastic boxes that the produce will be in MUST NOT leave the drop site.
If you ordered them, take eggs. It will be listed on your pack sheet.
Neatly stack empty boxes and lids to keep site free of clutter.
Unclaimed Boxes: Boxes unclaimed by specified pick-up times will be donated. The farm does NOT sweep sites for unclaimed shares. It is NOT the farm’s responsibility to get you a box you forgot to pick up. No credits or refunds will be issued for forgotten boxes.

VII. OPTIONS IF I CAN’T PICK UP MY BOX

The farm does not redeliver boxes you forget to pick up. The farm does not issue credits or refunds for boxes you forget to pick up or for which you neglect to make special arrangements.

If you know ahead of time that you can’t pick up your share, there are additional options available to you. All special arrangements need to be set up by 9 am on the FRIDAY prior to your next pickup.

To make a request, please email the full request to the farm, including your membership name, the week you need to change and exactly how you’d like to change it.

Options:

#1: FARM HOLD: You can have your box delivered at our farm, at 4144 County Road J in Cross Plains for you to pick up later in the week/weekend. To do this, you need to temporarily switch your pickup location to our farm (in the system as Farm on J) for the week. You can do this at your member account: https://csa.farmigo.com/account/crossroadscommunityfarm.

#2: MAKEUP BOX You can ask to receive a makeup box at your pickup site. For REGs, this would give you two boxes in one week. For EOs, you can have it delivered on an off week, either at your site or at a nearby site that has weekly deliveries. Please note, a makeup box will not be exactly the same as what you missed, as availability is constantly changing. If you’d like to do this, email us and make sure your request includes the date you want your makeup box to be delivered.

#3: FRIEND PICKUP You can have a friend or colleague pick it up for you. The farm does not need to be notified of this arrangement. But we do ask that you explain how pick-up works to them. Problems and issues at the sites are almost always due to the friend pickup.

#4: DONATE We will donate your share to our Everyone Deserves Healthy Food program recipients on your behalf. To do this, please make us aware of your desire to donate ahead of time via email and we can do the rest.

VIII. MEMBER RESOURCES (Recipes, Newsletter, & Farm Kitchen Lessons)

Every week, on the Tuesday prior to pickup, we’ll send you a newsletter. In it, we will share farm stories, cooking tips, and about 6 recipes that are specifically chosen to help you use the contents of your box.

In addition to these weekly recipes, we have other ways to help you use your box.

Recipe Archive Crossroads has HUNDREDS of archived recipes(click here) on our website with a recipe search function that makes it easy to search recipes using one or multiple vegetables. Please make use of it to help use the items in your box!
Storage Tips Our website also includes specific information on how to store and use all the vegetables we grow. Click here for storage tips.
Farm Kitchen Lessons We will send a Farm Kitchen Lesson to all new members each week. In order to keep emails down for returning members, we will not resend them to you, however they can ALWAYS accessed online HERE. The password is teachme

IX. MEMBER EVENTS

Strawberries and Silkscreens

Saturday morning, June 28. 9-12 pm. Come to the farm and glean the strawberry patch and make some cool t-shirts (byo t-shirt).

Fall Equinox Party

Saturday, October 4th 6-9 pm. Food cart, live music.

X. SPECIFIC SITE HOURS AND DIRECTIONS

click on your site to jump down to your site information.

THE FARM ON J

Site Address:

4144 County Road J, Cross Plains 53528

(though some web searches list it as County Highway J)

Site Hours:

Wednesdays 2 p.m. through Thursdays at 8 p.m.

You can pick up anytime in this window.

Directions to Site:

From Madison, take the beltline west to the Mineral Point Road exit. Turn left off the exit. Travel about 6.5 miles on Mineral Point Road until you reach a stop sign. This is Pine Bluff, where Mineral Point intersects with County Road P. Take a left on P. Take P for about 1 mile, and then turn left on County Road J. It is the third house from the corner, and the only house with blue farm buildings.

On-site Directions: There are two blue buildings on our farm. When you pull in you will see a larger blue barn on your right. Straight ahead of you is the blue pack shed – a lower building. Your share can be found in the blue pack shed. Walk through the regular white door on the left of the building. Veggie share boxes will be stacked in Cooler N and they will stay there through Thursday pickup times. Sometimes, your share might be located to the west of the shed, in our auxiliary cooler. We will put a note on the door alerting you when your share is in the auxiliary cooler.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

EPIC

Site Address:

Voyager Loading Dock, Epic Campus Verona

Site Hours:

Wednesdays from 3 to 10 p.m.

Directions to Site:

The site is on the G1 level of Voyager Hall just a few steps from the loading dock. Walk up the ramp into the dock area and into the corridor, look for a double set of elevators, the CSA boxes will be to the right of the occupied office next to the elevators. If you are coming from the 1st floor of Voyager Hall, look for the elevators near Mir Commons, across from a Cyber Café near Reception. Take either of these elevators down to G1R, turn left as you exit and turn left again. The exact location is Voyager Hall Room G-1305.

On-site Directions:

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Shares not picked up by 10 pm Wednesday will be donated. While sometimes unclaimed shares may still be left at the site Thursday morning, you should not expect them to be there, nor can the farm guarantee the safety or quality of your vegetables should they still be there.

If you know you will not be able to pick up your box, please work with the farm ahead of time to make special arrangements.

We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 608-663-9879 (cell).

VERONA

Site Address:

912 Glenwood Drive, Verona 53593

Site Hours:

Wednesdays from 4 to 7 p.m.

Directions to Site:

from Nine Mound Road, turn onto Meister Drive. Then turn left on Wynwood Dr., then right onto Glenwood Dr.

from W Verona Ave. (heading toward Epic), turn right onto Westridge Parkway. Go about a half mile and turn left onto Glenwood Dr.

On-site Directions: The boxes will be in the garage.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

Please respect the privacy of your pick-up site host. We will do our utmost to make the site easy to use on your own. If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

FITCHBURG

Site Address:

5733 Rosslare Lane, Fitchburg 53711

Site Hours:

Wednesdays from 4 to 7 p.m.

Directions to Site:

This site is in the Highlands of Seminole Neighborhood, just off McKee Road.From Fish Hatchery heading South, take a right on McKee Rd. Take a right on Longford Terrance. Then take your next right on on Edenberry St. This street will deadend into Rosslare. Take a left on Rosslare. The house will be on your right side.

From Verona Road heading away from Madison, take a left on McKee Road/PD. Go past Seminole Highway, and then take a left on Longford Terrace. Then take your next right on on Edenberry St. This street will deadend into Rosslare. Take a left on Rosslare. The house will be on your right side.

On-site Directions: The boxes will be in the garage.

Please remove share bag from box.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

DUDGEON

Site Address:

2318 Keyes Ave. (though garage actually fronts on Commonwealth Ave.)

Site Hours:

Wednesdays from 4 to 7 p.m.

Directions to Site:

from Monroe St. heading towards campus: Turn left on Commonwealth Ave. At split you can either go right onto Keyes and park in front of the home (there is a sidewalk that walks around to the back where the garage is) OR you can stay on Commonwealth after the split and park right by the garage. The garage is a 3-car white garage, and it is the only garage on the block (on Commonwealth between Keyes and Leonard Street).

from Monroe St. heading away from campus: Turn right on Edgewood Ave. and then left on Keyes. You can either stay on Keyes and park in front of the home (there is a sidewalk that walks around to the back where the garage is) OR you can turn right on Leonard and left onto Commonwealth and park right by the garage. The garage is a 3-car white garage, and it is the only garage on the block (on Commonwealth between Keyes and Leonard Street).

On-site Directions:

The boxes will be in the garage.

Please remove share from box and put into your own bag.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

KEATING TERRACE

Site Address:

4603 Keating Terrace, Madison 53711

Site Hours:

Wednesdays from 4 p.m. to 7 p.m.

Directions to Site:

From Mineral Point westbound: Turn left on S. Midvale Blvd. Take the 2nd right onto Keating Terrace. The house is on your left side, just after the intersection of Woodside Terrace. From Mineral Point eastbound: Turn right onto S. Segoe Road. Take your first left on Keating Terrace. the house will be on your right side after about 3 blocks.

On-site Directions:

The boxes will be in the garage.

Please remove share from box and put into your own bag.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

OAKCREST AVE.

Site Address:

305 Oakcrest Avenue, Madison 53705

Site Hours:

Wednesdays from 4 to 7 p.m.

Directions to Site:

If you are coming from the Middleton area, go east on University Avenue until you reach Whitney Way. Take a Right on Whitney way. Then turn right on Old Middleton Rd. Then take a left on Merrill Crest Rd. Then take a right on Frosty Lane. Frosty Lane turns into Oakcrest. Look for a white brick ranch house, on the left. Alternatively, from westbound Mineral Point, turn right onto Whitney Way. Then turn left onto Regent. Then turn right onto the 1st Kenosha. (weird, I know but it will make sense). At the end of the block it automatically turns into Oak Crest Ave. It will be the fourth house on the right side.

On-site Directions:

The boxes will be in the garage.

Please remove share from box and put into your own bag.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

PARK STREET (Middleton).

Site Address:

2013 Park Street, Middleton 53562

Site Hours:

Wednesdays from 4 to 7:00 p.m.

Directions to Site:

The house is located just north of the intersection of Park Street and University Ave – kitty corner to Willy Street West.

On-site Directions:

The boxes will be in the garage.

Please remove share from box and put into your own bag.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

MOUNT HOREB

Site Address:
120 N. 2nd St, Mt. Horeb

Site Hours:
Wednesdays 4 p.m. to 7 p.m.

Directions to Site:
The home is very near the water tower and old school house. The boxes will be dropped to the garage of 120 N 2nd street, which is actually accessible by an alley that leads out from the senior center. So you cannot access the shares via 2nd street. We leave the garage open after we deliver the shares… it will be on your right side when you drive down the alley.

On-site Directions:
Please remove share from box and put into your own bag.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

CALLA PASS

Site Address:

7135 Calla Pass, Middleton

Site Hours:

Wednesdays 4 p.m. to 7 p.m.

Directions to Site:

From M, Take High Road to the north. Then turn L onto Cancel Trail, R on Misty Valley Drive and then R onto Calla Pass.

On-site Directions:

Please remove share from box and put into your own bag.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

STONEFIELD

Site Address:

113 N. Oak Grove Ave, Madison

Site Hours:

Wednesdays 4 p.m. to 7 p.m.

Directions to Site:

From Old Sauk Road, turn North onto Pebble Beach Drive. Then right on N. Oak Grove. Alternatively, from Gammon Road, turn left onto Stonefield Road, then right onto Pebble Beach, then left onto N. Oak Grove Road.

On-site Directions:

Boxes will be in the garage.

Please remove share from box and pack into your own bag.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).

PIONEER ROAD

Site Address:

3828 Pioneer Road, Verona 53593

Site Hours:

Wednesdays 4 p.m. to 9 p.m.

Directions to Site:

From the westbound beltline, take the Mineral Point Road exit. Turn left off the exit (going west). Travel three miles. Pioneer Road is the first road after the large Blackhawk Church. If you come to the Kwik Trip, you just missed it. Turn right on Pioneer Road. Take the first driveway on your right. Alternatively, you can take Old Sauk Road westbound and turn left on Pioneer Road. The farm will be on your left after about 1/2 mile.

On-site Directions:

There are several buildings on the farm property. When you pull in the farm, take the left fork. Follow it straight in between two red buildings. Then turn left onto the cement parking pad and follow that until just before the pad ends. You’ll be facing a corner where two sheds come together. Youll be picking up your box in the walk-in cooler, which is in this corner. The cooler is silver with an enormous number 3 painted on the door. There is a light in the cooler on the left when you walk in. Boxes will be to your left. Please make sure to fully close the cooler when you are done.

Please remove share from box and put into your own bag.

Stack empty boxes & lids neatly at the site.

Unclaimed shares will be donated.

If you have questions on pick-up day, feel free to call Cassie at 663-9879(Cassie’s cell).