Cable Box Revenge: Summer CSA ’12 – Week #20
Here’s a big-business scenario we’ve all been in before: We pick-up the phone to deal with some sort of issue with our phone, credit, utility (etc.) account. After pressing 1, then 2, then 4, then waiting for five minutes, we finally talk to a human being. This person can’t help you, so you press some more numbers and wait. We curse the annoying music as we wait on hold, and remind ourselves to be nice to the innocent representative about to pick up the line.
My parents have been dealing with a bunch of these types of calls lately, as recently my grandparents moved out of their family home. My parents have been dutifully helping with the move ” from packing boxes, finding homes for furniture, and getting the house ready to put on the market.
On my Dad’s to-do list last week was to get the cable company to pick-up their cable box. He didn’t want it to get wasted. After going through the cable compnay’s phone exchanges, the representative informed my father that he they wouldn’t pick up the cable box or do anything with my grandparents’ account without my Gramps’ social security number. So aggravating. My Dad tried to argue that he was just trying to return a cable box, could he speak to a supervisor? The supervisor gave the same answer. Grrr. Finally my father asked if he could €œdrop off€ the cable box to the company if they refused to pick it up. Well sure, they replied.
So my Dad tells me how he proceeded to €œdrop off€ the cable box repeatedly on the hardwood floor. Six times. He was filled with such glee at this revenge that he continued on. This time he took the cable box to the sink. He filled up with hot water and soaked the cable box for a good half hour. Then he put the cable box in his car and returned it to the cable company.
Of the event, he says, €œI haven’t told your Mom yet. She’ll probably think I’m crazy. But how many times do you actually get to have revenge? The company always wins. Right? Like the bank, it always wins. But I got a chance to win this time€¦ I’m actually curious to see if the cable box still works!€
So cheers to life’s little victories, and cheers to small businesses like ours without phone exchanges and voices claiming, €œWe appreciate your patience. Our next representative will be with you shortly.€
We feel so fortunate that in this world of big everything, there are still spaces for small family businesses like ours where the link between owner and customer remains direct. Thank you, thank you for support this season. We hope to feed you again next year!
Take care this winter & enjoy your veggies! Sincerely, Mike, Cassie, Zea & Edie
In the Box:
- Bok Choi Butternut Squash
- Cippollini Onion
- Sweet Potato
- Delicata Squash
- Sweet Dumpling Squash
- Cabbage, Red
This Week’s Recipes:
Summer Week #20: Wednesday, October 17th ” Everyother Group B